Comments from post with title A WARNING to all GALAXY S4 ACTIVE USERS! Upvote for VISABILITY!

This post Comments from post with title A WARNING to all GALAXY S4 ACTIVE USERS! Upvote for VISABILITY!

[–]mariow08 2613 points 28 days ago

    Also the warranty DOES NOT, I REPEAT, DOES NOT COVER WATER!!!!

Ironic.

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[–]xfortuneGalaxy Nexus, Nexus 7 1328 points 28 days ago

"WE MADE A PHONE SO TOUGH YOU CAN SHOOT BULLETS AT IT! /Cut in video to show bullets being shot at it"

"Sorry, our warranty doesn't cover you shooting bullets at it."

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[–]Achilles_EelNote II 741 points 28 days ago

You can shoot bullets at any phone, it's just hitting the phone that causes problems.

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[–]jackoman03Galaxy S2 (CM 10.1 Nightlies), Nexus 7 (CM 10.1 Stable) 839 points 28 days ago

"Speeding never killed anybody. Suddenly coming to a halt, that's what gets you." - Jeremy Clarkson

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[–]shartie 158 points 28 days ago

"It's not the fall that hurts but that sudden stop at the end" - My Dad after he fell 3 floors and landed on a microwave.

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[–]3xB 82 points 28 days ago

You have microwaves at the bottom of your stairs?

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[–]kettal 139 points 28 days ago

thats how he got his super powers

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[–]ravs1973 266 points 28 days ago

shouldn't that be "supper"powers?

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[–]Bugisman3 37 points 28 days ago

Faster than a speeding dad joke.

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[–]shartie 16 points 27 days ago

He was building a house and the scaffolding broke and down he went. He ended up breaking his leg and pelvis and still managed to crack a joke to me about it and then drove him self to a hospital and crawled inside for help.

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[–]Achilles_EelNote II 26 points 27 days ago

"Hey, son....it's not the fall that hurts, but the sudden stop at the end... I'm gonna go to the hospital now..."

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[–]shartie 9 points 27 days ago

Yea that's about how it went down. I was 10 years old at the time and haunted my dreams for years until I realized how bad ass he is for falling and then driving a hour to a hospital and crawling in on his hands and knee all while keeping a smile on my face to not scare me.

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[–]Chicken_Bake 10 points 27 days ago

Was the microwave ok?

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[–]shartie 18 points 27 days ago

Unfortunately no... I'm gonna miss Mr. Shocky

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[–]ExogenBreach 19 points 28 days ago

Before he fell on it, it was just a wave.

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[–]bilabrin 12 points 28 days ago

That's crazy. Why was the microwave there?

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[–]r3m0t 80 points 28 days ago

I'm guessing to prevent people from falling 4 floors.

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[–]opoipoHTC INSPIRE 4G 20 points 28 days ago

This almost sounds like something that would be in "The Hitchhikers guide to the galaxy"

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[–]radical13 17 points 28 days ago

My dad says this all the time. He's also terrified of heights and enjoys rappelling and rock climbing.

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[–]Polaroidfoxx 5 points 28 days ago

My dad says, "If you fall, at least you won't pass the ground."

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[–]OzymandiasReborn 78 points 28 days ago

Died of an overdose of brick wall, while under the influence of a ferrari and a bottle of tequila. - Douglas Adams

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[–]ErIstGuterJunge 4 points 28 days ago

From the first dirk gently book if i remember it correct.

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[–]Ollebro 161 points 28 days ago

It's not the fart that kills you, it's the smell.

Swedish joke, fart = speed in swedish, smäll pronounced as smell = crash.

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[–]doodle77 56 points 28 days ago

    I'm not going to ride on a magic carpet! I'm afraid of grounds!

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[–]more_exercise 25 points 28 days ago

Discworld?

Discworld.

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[–]mulletarianGalaxy Nexus, Stock ICS 4.0.4 8 points 28 days ago

Jingo, to be more accurate.

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[–]Butzz 6 points 28 days ago

This saying is years older than even Jeremy Clarkson.

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[–]dylan522pOG Droid, N4, iP 5, HT Cone, S4, Project Shield 27 points 28 days ago

In that case I can shoot bullets at any phone.

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[–]CAGE_RAPET-Mo GS4 Wicked v3 19 points 28 days ago

:( I can't.

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[–]umangd03 57 points 28 days ago

Military recruiter here. you are hired.

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[–]nhxeagle 30 points 28 days ago

With decent aim you could shoot bullets at any phone really. My S3 has the ability to be riddled with bullet holes when I shoot at it.

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[–]IchBinEinHamburger 30 points 28 days ago

Speed holes. Makes your 4G go faster.

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[–]Megmca 7 points 28 days ago

Interestingly enough I think my torso has that same ability. With an added bleed effect!

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[–]Fletch71011Droid 4, CM10.1 Nightlies 301 points 28 days ago

How is this possible when the main selling point they're pushing is that it can and should be used underwater? It's one thing if it is just supposed to be overly resistant to that stuff but you can't have an Aqua camera mode and not expect people to use it under water and then void their damn warranty. Unacceptable.

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[–]SuperFLEB 216 points 28 days ago

Really. If they're demoing it and selling as underwater-capable, it sounds like the UCC's "Fitness for a Particular Purpose"1 implied warranty would come into play here.

[1] I'll admit that I just did a Wikipedia lookup to find this, after getting a tingle in the back of my brain that something like this existed. YMMV, IANAL, Etc.

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[–]rickscarf 101 points 28 days ago

Yup, this is common law stuff you learn on Day 1 of law school, you're 100% right and this would be a textbook case in favor of the customer if the facts presented in OP are true.

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[–]apackollamas 32 points 28 days ago

UCC on day 1 of law school? UCC is common law?

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[–]RabidRaccoonSGS2 Android 2.3.5 rooted 22 points 27 days ago

He signed up for law school and paid his fees. Once he got there they told him he was going to be shovelling shit instead, and no refund was possible. So he read up on UCC in his breaks, sued them and made a load of money.

It's a controversial teaching technique, but in his case it was highly effective. Now he's an ambulance chaser with a hair transplant, an expensive suit, a trophy wife named Brandi and a BMW.

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[–]EroticCakes 7 points 27 days ago

The American dream.

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[–]onowahoo 12 points 28 days ago

No

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[–]fallwalltall 4 points 28 days ago

Common as in typical not "common law" as distinct from "civil law/Napoleonic Code".

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[–]gsabram 4 points 28 days ago

If by day 1 you mean 1L year.... even that's pushing it but I'll give you a pass.

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[–]eudaimondaimon 35 points 28 days ago

Yup. Implied warranties are sometimes the strongest warranties.

Also, don't fuck with the UCC.

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[–]spkr4thedead51 27 points 28 days ago

well obviously, if a water proof object gets water damaged, you must be using it improperly, so the only way that could happen is if you voided the warranty, so why even include in the warranty...

or something

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[–]maineac 62 points 28 days ago

Probably installed a custom ROM and that circumvented the waterproofness.

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[–]ashwinmudigondaSamsung S4 (Tmo fucking stock) 21 points 28 days ago

I bet it was a knee jerk reaction to Sony xperia Z

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[–]poorieuserGalaxy Nexus | TF201 114 points 28 days ago

Sounds like there will be a nice class action lawsuit in the works.

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[–]AceofSpad3s 15 points 28 days ago

Something happened in the 70's with sekio or casio don't remember which one. One of them got in trouble for selling their watches as water proof when they where not. I imagine something similar occurring here.

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[–]Randomd0gGnex, PA 3+ 18 points 28 days ago

Class action lawsuits achieve nothing other than shaming the company. By the time legal fees are paid the consumers end up with nothing.

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[–]CANT_ARGUE_DAT_LOGIC 14 points 28 days ago

They get lawyers rich.

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[–]CraigHwkHTC One (T-Mobile) 6 points 27 days ago

I was able to have my Samsung TV repaired for free due to a defect in some part. Thanks to a class action lawsuit that was settled, I didn't have to pay a dime.

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[–]nakens07 19 points 28 days ago

ALLLLL ABOARDDDD

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[–]volando34 79 points 28 days ago

That's not ironic, it's plain deceptive marketing. Promote said phone based on new feature. Feature not working, (so) not cover that feature in warranty. Lawsuit indeed.

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[–]Tiak 37 points 28 days ago

It is also, technically speaking, ironic.

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[–]neon_overloadGalaxy Note 2 150 points 28 days ago*

    Also the warranty DOES NOT, I REPEAT, DOES NOT COVER WATER!!!!

Pretty sure this entire thread is just FUD.

Let me get this straight. The device has an IP67 certification which is an ingress standard that states the device can be submerged to a depth of 1 METRE for 30 MINUTES, among other things. Samsung advertises it as being able to take video and photos underwater.

Are you seriously claiming that their warranty would not cover submergence in water when they clearly advertise that the device carries IP67 certification and can be used to take photos and video underwater?

If this were true, Samsung would EASILY and OBVIOUSLY be sued over falsely representing their product in advertisements and not providing a product that lives up to advertised purpose. It wouldn't even take a single heart beat.

I highly doubt that this claim regarding Samsung's warranty is correct. The people showing excerpts from Samsung's standard warranty may have uncovered an embarrassing inconsistency with the way this device is expected to be used, but it's only a standard warranty that hasn't been customised for this device, and there's no way Samsung would not honor a warranty related to using the phone clearly in a way it's intended to be used.

At least, that's my call. Otherwise, it would just be too easy for Samsung to lose the right to advertise it as submersible or IP67.

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[–]pull_the_other_oneSGS4 Ω, S2 PAC, NookColor CM10 153 points 28 days ago

Screenshot from the user manual I got from this site: http://i.imgur.com/JMmQoP6.jpg

Whether that could hold at all given that they have advertised submersible as a feature is one thing (I can't see how they could get away with it, personally, but I know nothing about relevant laws), hell, it might not even be intended (it could just be a case of "oops we forgot to change the standard document" type of fuck up. But the OP seems to have got the facts right as it currently stands.

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[–]neon_overloadGalaxy Note 2 49 points 28 days ago

Well that seems like a pretty embarrassing oversight on Samsung's part but I have to assume that it's just a standard warranty term that is not specific to the S4 Active, and they've simply failed to adjust the term for a device that they do intend to be submersed in water.

At any rate, statutory warranties would force the manufacturer to cover using it for its stated, advertised purpose.

It's possible Samsung will make a statement somewhere to clarify this discrepancy.

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[–]lsgukHTC One Jellybean: 4.1.2 Sense: 5.0 8 points 28 days ago

I used to work for a massive technology giant.

The same broad wording is used for all the products, with any amendments for individual products having an extra bit added - and normally unpublished to the public.

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[–]lsteph 36 points 28 days ago

    This Limited Warranty does not cover: (a) defects or damage resulting from accident, misuse, abnormal use, abnormal conditions, improper storage, exposure to liquid, moisture, dampness, sand or dirt, neglect, or unusual physical, electrical or electromechanical stress

From the S4 Active Warranty.

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[–]Brinstead 476 points 28 days ago

When I bought my Active, the rep stressed that the phone was water resistant, not waterproof.

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[–]neon_overloadGalaxy Note 2 270 points 28 days ago

That's certainly not Samsung's view.

Samsung UK website showing the S4 Active can be used underwater:

    http://www.samsung.com/uk/consumer/mobile-devices/smartphones/android/GT-I9295ZAABTU?pid=uk_premiere2013_Galaxy-Collection_middle_S4-Active-Pre-Reg_20130620

Quote (From Samsung UK website):

    Capture your underwater story instantly.

    Take your phone under the surface and capture a different world.

Another quote (Also from Samsung UK website):

    IP67 rating means complete protection from dust ingress, and temporary immersion in up to 1 metre of water for up to 30 minutes.

Image (on Samsung UK website):

    http://www.samsung.com/uk/consumer-images/product/smartphones/2013/GT-I9295ZAABTU/features/GT-I9295ZAABTU-29-0.jpg

Samsung Australia advertisement showing the S4 active submersed in a kitchen sink:

    https://www.youtube.com/watch?v=kAbJ18VOORo

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[–]Xdivine 14 points 28 days ago

I just want to point out that water resistant is a pretty broad phrase. My watch is "water resistant" up to 100m and I would never second guess myself taking it into a pool. Almost nothing is ever advertised as being waterproof, because labeling it as resistant removes liability in case something goes wrong.

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[–]PsykoDemunMotorola Droid, GPA 19 10 points 28 days ago

It's not that broad since it usually refers to an ISO or similar standard. An example are the ones for watches.

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[–]MustafaTaleb 25 points 28 days ago

" †The Galaxy S4 Active has an Ingress Protection rating of IP67. This means complete protection from dust ingress and temporary protection from immersion into water to a depth of 1 meter for up to 30 minutes. In order to protect against water ingress, the back cover and USB port cover must be correctly sealed. The device must be rinsed in clean water after exposure to salt water."

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[–]Zilka 22 points 28 days ago

So whats the story with underwater video mode? Is there actually a preset in the camera settings called underwater? I didn't get this. Because if there is, thats totally misleading.

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[–]Beaver420S4 Active Rooted | Nexus 7 Rooted 64 points 28 days ago

Yes there is a shooting mode called aqua. When I bought mine the rep said to never attempt to use it.

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[–]hopstarG2, Acer Iconia A200 27 points 28 days ago

Honest question; why did you buy it over a regular S4 if you don't intend to use the one feature that sets it apart? From everything I've read, the Active has inferior battery life and camera, and the only supposed advantage is the ability to take photos/video underwater.

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[–]Beaver420S4 Active Rooted | Nexus 7 Rooted 11 points 28 days ago

No major reason really. It is still as powerful and the camera isnt a huge issue for me. The camera is still a huge step up from what I came from which was an Atrix 4G. I liked the dust proof aspect more then anything though. I hate getting dust built up in the headphone jack of phones. I have had it about a month or so and gotten it pretty wet. I just never dunked it in a fish tank or anything like that.

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[–]neon_overloadGalaxy Note 2 8 points 28 days ago

Samsung clearly state that the phone can be submerged.

Not only that, but they depict it being submerged in advertisements and state that it has an IP67 rating which allows submersing it in 1m of water for up to 30 minutes.

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[–]theasianpianist 31 points 28 days ago

So what exactly is the difference?

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[–]neverpulloutiPhone 5, HTC One, arc S 47 points 28 days ago

A high-end diving watch, such as a Rolex Submariner, even lists it as "water resistant to 300 meters," not "waterproof."

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[–]Cisco2600 35 points 28 days ago

Exactly. My Casio milspec ultra fuck the world watch (it's a gforce with a long list of being everything resistant, even emp ffs) even says water resistant to 200 meters, not water proof.

Regardless, if they have an underwater video mode you should be able to count on it working underwater for long enough to make a video in your aquarium.

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[–]neverpulloutiPhone 5, HTC One, arc S 10 points 28 days ago

I agree. I bring my work-provided s4 Active into the shower with me for music, but once it gets wet, it's useless. I can't change the song until I dry it all off. It hasn't given me any trouble, but I tell everyone to not even try to get it wet if its your only phone. Keep your shit safe, the water resistance is a just-in-case feature.

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[–]MapleSyrupJizz 11 points 28 days ago

Touchscreens fucking hate water. Hell even the damn trackpad on my macbook becomes completely useless if even the smallest drop is spilled on it.

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[–]alienangel2HTC One, Galaxy Nexus, ParanoidAndroid 3.5x 8 points 28 days ago

Put it in a ziplock bag. Works for my One at least, and provided the bag is flat against the front speakers the sound is still very loud so should work for your music.

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[–]CaptainKozmoBagel 6 points 27 days ago

That's why Samsung specifically added water mode software to the active.

Touch screen doesn't work submerged so the aqua mode makes the volume keys function as a shutter button.

If they did not mean for this device to work under a couple of feet underwater, they would not have made that software change.

Adding that software implies intent of standard use IMHO.

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[–][deleted] 28 days ago

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[–]beautiful_peopleNexus 4 & 7 293 points 28 days ago

wouldn't an underwater photography mode pretty strongly imply it could be submerged?

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[–]loganmcf 161 points 28 days ago

Yes, it would.

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[–]theineffablebob 82 points 28 days ago

The phone is IP67 certified which means it can be submerged up 1 meter for 30 minutes. There is plenty of evidence online that proves that it is capable of this. There are probably just some GS4 Actives out there that are defective and are not as water resistant as others.

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[–]Nirgilis 92 points 28 days ago

And not covering that under warranty is a crime.

This is going to be awful pr for Samsung.

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[–]fudsak 6 points 28 days ago

They will simply say "Our results show that it had water ingress, therefor you submerged it longer/deeper than the device is rated for" and then you can't prove that you didn't :(

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[–]Nirgilis 3 points 27 days ago

But that's not how it works. They also have to prove it was not a manufacturing mistake, which can also cause water ingress.

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[–]IDidntChooseUsernameGalaxy S II i9100 CM10.1, Nexus 7 latest stock 5 points 27 days ago

And we don't know where the problem lies. I don't think Samsung has a team of evil masterminds reading this thread and saying "everything has gone exactly as planned". I think it's an error somewhere in manufacturing. Samsung very much intended you to get a device that's waterproof when you buy a Galaxy S4 Active.

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[–]serpnt 75 points 28 days ago

Water resistant means you can masturbate in the shower with the phone getting showered lightly/moderately. Being able to swim with the phone under water safely in your bath tub is a case of "water proof"

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[–]Flamingtoast 23 points 28 days ago

Uh... OK!

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[–]devilbird99 27 points 28 days ago

My watch is water resistant up to 100m. I've gone up to 30m with it for extended periods of time (diving) and had no issues. Water resistant can mean it's good for more than just splashes.

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[–]Anxiolyticm7att, CM10.1n 27 points 28 days ago

"Waterproof" implying that you will never damage it with water unless it gets some other kind of damage from impact, heat, pressure, etc.

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[–]daboose 24 points 28 days ago

Well, water resistant usually implies that it can get splashed without damage. Usually to varying degrees.

My watch is rated to 10ATM

but the ratings are here:

http://en.wikipedia.org/wiki/Water_Resistant_mark#Water_resistance_classification

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[–]Zap_12100Sony Xperia P, Sony JB 4.1.2 (Rooted) 30 points 28 days ago

In terms of marketing:

Splash proof: what everyone else below thinks water resistant means - can't be damaged by splashes of water.

Water resistant: resisting water to some degree beyond splash proofing. This is usually in the form of an IP rating. E.g. the Xperia Z is certified to last for up to 30 minutes in up to 1 metre of water.

Water proof: They can say the phone is waterproof if it has a IPX8 rating, which means that it's certified to last indefinitely in any depth of water. You still have to cover all ports etc.

Phones will never be "truly" waterproof. There will always be port covers you have to seal. The warranty will never cover water damage. IP68 is the closest you can get.

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[–]dylan522pOG Droid, N4, iP 5, HT Cone, S4, Project Shield 19 points 28 days ago

Considering switching my vanilla S4 to Active just for the LCD panel instead of AMOLED.

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[–]shikhargptSamsung Galaxy R GT-I9103 CM10.1 Nightlies 4.2.2 33 points 28 days ago

Just an honest question, isn't AMOLED considered a better screen overall?

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[–]slevin22 40 points 28 days ago

Photographer here, I regularly view my photos on industry standard calibrated equipment.

After viewing them on an AMOLED screen, I have noticed that although AMOLED screens look nice, displaying deep blacks and vibrant colors, these representations are nowhere near accurate. Specifically, you will find that the greens are heavily over stated and that the darker gray colors nearing black are not nearly as dark as they should be resulting in a sudden and in my opinion unacceptable drop off to the black/off state. This often reveals jpeg compression as it occurs primarily in the darkest regions of photos and has made me look silly on multiple occasions when I have been asked for sample images on the spot and have had to display them on my phone.

In other words, it's a coin toss. Brighter images with not as sensitive color tones in them will display nicer on AMOLED but dark images with smooth tonality will look entirely unappealing.

TFT or regular LED backlit displays will give you more consistent and accurate results but may not give you the dark blacks you crave.

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[–]Daviewayne 111 points 28 days ago

Learned this the hard way myself. The irony is, as the AT&T representative was telling me that my warranty was void because of water damage, she was sitting right in front of a 10' x 5' advertisement with a picture of my phone in a fishbowl. I submerged in half a glass of water for five seconds. Killed it. They accredited to user error. I'm a divemaster who has serviced hundreds of regulators. It's IP67 rated to 1 meter. It wasn't user error. Both AT&T and Samsung tout it as waterproof. It's not misleading advertising, it's utterly false.

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[–]shaolinpunksGNex (AOKP 4.1.2), Nexus 7 (rooted stock) 16 points 28 days ago

Did they end up replacing it for free?

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[–]Daviewayne 7 points 27 days ago

Not yet. AT&T would not replace it. Had to send it off to Samsung. Still waiting on a response from them.

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[–]motherhydra 23 points 27 days ago

This has class-action written ALL OVER it.

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[–]cicatrix1 7 points 27 days ago

I for one cannot wait until Daviewayne gets his $0.33 in the mail in 6-10 months. Keep us updated on the status of the class action, will you, friend?

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[–]ThoughtsOneMillion 1579 points 28 days ago

I work in the warranty dept. for AT&T. Well I actually work for a 3rd party that works for AT&T but nonetheless I have to say that this is not a Samsung issue. I was chosen to be apart of a single focus group with 4 other colleagues of mine to discuss how to handle this GODDAMN NIGHTMARE coming our way. I questioned the phone actually being "Waterproof" and asked about the commercial and how it would be perceived. We take phone calls everyday and knew this bullshit was gonna happen. Samsung looked up with a Smirk on her face, looked at me, then looked at Mr. AT&T's right hand and said "I have no clue why they are calling it waterproof, it's not waterproof, it's water resistant". We all looked at each other not surprised and kind of laughed getting this kind of answer. Mr. AT&T's right hand of Bullshit looked at her and tried to talk around it being waterproof. The meeting went like that for awhile but ultimately ended with "we know you're gonna get calls on this". Keep in mind that AT&T can advertise the phone the way they want to and Samsung just makes the phone. This is an AT&T marketing fuck up and they are too big to say so.

IN SHORT: AT&T FUCKED UP WITH THAT COMMERCIAL NOT SAMSUNG

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[–]stinnnHTC One 284 points 28 days ago

Not surprised. I will send happy thoughts your way during the next few months.

God speed, friend.

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[–]ThoughtsOneMillion 64 points 28 days ago

Thanks. Luckily I have not got calls for this yet. I was sure they would be flooding in but i'm one of the few who have not got that call yet. I will tell you that it's common at this point for customer to be calling in saying that they have thrown the phone into the pool to show their friends, left in the fish tank for fun. It's the craziest thing for those of us who take the calls. Even if the phone was "waterproof", why would you put it to the test until it eventually gets damage? You just spent hundreds of dollars on it...

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[–][deleted] 28 days ago

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[–]Rohm 60 points 28 days ago

Uhh, if I spent several hundred dollars on a device marketed as waterproof I certainly wouldn't think twice about using it underwater.

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[–]EndymionAwake 175 points 28 days ago

    Luckily I have not got calls for this yet.

The people trying to call can't because there phone broke ;p

    I was sure they would be flooding in

Hah!

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[–]libertyfrogSamsung Galaxy SII (i777) - Jellybam 9.1.2 84 points 28 days ago*

I know it's crazy. I buy waterproof cameras and then want to show my friends that it is water proof so I take a few pictures underwater.

The camera then breaks but I guess I'm the asshole for pushing it to its limits. /s

They make waterproof cameras that are waterproof. I just threw mine in a bucket of water. It works fine. This ATT issue is not the consumers fault.

Edit: I don't get my cell information from commercials. So I know that water resistant does not equal water proof but after looking at the commercials ATT clearly says waterproof in some of their ads.

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[–]ThoughtsOneMillion 24 points 28 days ago

No if it's called "waterproof" then it should be, but these companies have no respect for the customers. That's just my opinion. If hadn't worked in this type of industry I can tell you for a fact that I would be throwing the shit in water for shits and gigs too.

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[–]_deprovisionedGalaxy S2 Hercules CM10.1, HP TouchPad CM10 23 points 28 days ago

Just went to their website and I love how it says Whatever-proof, but then you look at the bottom and it says water-resistant/dust-proof. Not shock-proof......so not whatever-proof. Just...dust-proof. (what the hell is dust proof?)

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[–]mmmarvin 115 points 28 days ago

I don't get this. Why would Samsung add an option to take underwater pictures if the phone is not water proof.

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[–]yairedditXperia Z 25 points 28 days ago

There are several certification, like how a phone can be submerged for up to 30 minutes on a pool 1 meter deep or something like that. At least that's how it is with the Xperia line, there are no water proof Xperias but they advertise as being able to take pics under water. They are water resistant.

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[–]Xdivine 26 points 28 days ago

To be fair, almost nothing is marketed as waterproof. Even my Timex is only listed as water resistant 100m. As far as I'm concerned that's basically waterproof, but they can't call it that.

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[–]yairedditXperia Z 7 points 28 days ago

Yep, I imagine if you leave anything in water long enough it will seep in.

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[–]ThoughtsOneMillion 53 points 28 days ago

There are rules to this feature as well. I can get the specifics on this tomorrow directly from guides provided to us and relay them. What it comes down to when talking about all this. The commercial does not represent what is needed to be done to keep the phone working well with these features. First time I saw the commercial, I laughed and was like "fuck me right".

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[–]nbsdfk 6 points 28 days ago

the rules are properly put on back cover and usb port plug, max depth 1m and for up to 30 mins, rinse with clear water after contact with salt water.

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[–]MercurialMadnessManGalaxy NoteII, Stock, Bell Canada 7 points 28 days ago

That's hilarious. All in the name of marketing.

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[–]Soothe 272 points 28 days ago

What? Samsung have this phone depicted submerged on their website. This is the UK site but whatever.

http://www.samsung.com/uk/consumer/mobile-devices/smartphones/android/GT-I9295ZAABTU

And I'm pretty sure AT&T wasn't the one who put a feature called Aqua Mode in the phone for — in Samsung's own words — underwater capture.

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[–]jeeebus 134 points 28 days ago

From samsung's website:

    †The Galaxy S4 Active has an Ingress Protection rating of IP67. This means complete protection from dust ingress and temporary protection from immersion into water to a depth of 1 meter for up to 30 minutes. In order to protect against water ingress, the back cover and USB port cover must be correctly sealed. The device must be rinsed in clean water after exposure to salt water.

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[–]digital_carverNexus One, Stock 2.3.4(?) 31 points 28 days ago

    In order to protect against water ingress, the back cover and USB port cover must be correctly sealed.

This is an important sentence in their site that could have prevented all this shit if Samsung had given it more exposure. The OP mentions that the flooding seems to have happened via the USB port, so if Samsung had given the above instruction in their marketing also, and provided some way to get it "correctly sealed", this whole debacle could have been minimized greatly.

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[–]Fauster 41 points 28 days ago

I'll bet a bitcoin that each Samsung and AT&T will later blame the other, but their execs will still enjoy golf together.

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[–]crazedgremlin 4 points 28 days ago

1 Bitcoin = $99.32

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[–]TalamorEvoLTE (Jewel), CM10 21 points 28 days ago

Water resistant means more than just splash resistant. It can also mean shallow submersion for short durations. You can't leave it in a bowl of water overnight, and you can't dive to the bottom of the pool with it for any length of time.

It's like things that are fire resistant. They slow down the fire, but they don't stop it.

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[–]thinkforaminute 16 points 28 days ago

Fine print on that site:
" †The Galaxy S4 Active has an Ingress Protection rating of IP67. This means complete protection from dust ingress and temporary protection from immersion into water to a depth of 1 meter for up to 30 minutes. In order to protect against water ingress, the back cover and USB port cover must be correctly sealed. The device must be rinsed in clean water after exposure to salt water."

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[–]ThoughtsOneMillion 25 points 28 days ago

The feature can be done but you have to seal the phone the right way. One error made when sealing and that could be it for the phone. Also I was told that if the phone can still die from this feature but should be fine if left to dry for 12 hrs or so. Sketchy at best. I'll put it this way. I will not buy any phone in hopes that I'll be able to submerge it. I know from this side of the fence that it's just not worth the trouble.

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[–]AllanChezarNexus 4 42 points 28 days ago

If it's so easy to fuck up the water proofing aspect then Samsung shouldn't have included the feature at all. Instead they should have just made a claim that it's more water resistant than the last model or competing models (if that's even the case here...)

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[–]frankleGalaxy S4, VirginROM 2.1 21 points 28 days ago

It wouldn't be Samsung if there weren't halfhearted features shoehorned in.

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[–]sloppychrisEVO LTE, CM10.1 | Nexus 7 (2013) Stock 26 points 28 days ago

But the point is your story implies that AT&T is the only one pushing the idea that the phone can and should be used to take photos/videos fully submerged in water. From your post:

    Samsung looked up with a Smirk on her face, looked at me, then looked at Mr. AT&T's right hand and said "I have no clue why they are calling it waterproof, it's not waterproof, it's water resistant".

I assume "water resistant" is supposed to mean you can get it wet but the phone shouldn't be operated for longer periods of time under water. But Samsung's website says:

    Take your phone under the surface and capture a different world. With the Galaxy S4 Active, you can shoot and record underwater.

    temporary immersion in up to 1 metre of water for up to 30 minutes

Maybe we need to clarify what the Samsung rep in your story means by "water resistant."

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[–]KarmaAndLies 4 points 28 days ago

Mirror in case it gets changed/taken down.

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[–]somanyroads 16 points 28 days ago

    Well I actually work for a 3rd party that works for AT&T

Convergys, right? I don't miss working in that cubicle factory :-/

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[–]ThoughtsOneMillion 11 points 28 days ago

No not them, a company just as bad though.

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[–]neon_overloadGalaxy Note 2 64 points 28 days ago

Sorry, but no - you're wrong.

Samsung Australia advertisement showing the S4 active submersed in a kitchen sink: https://www.youtube.com/watch?v=kAbJ18VOORo

Samsung UK website showing the S4 Active can be used underwater: http://www.samsung.com/uk/consumer/mobile-devices/smartphones/android/GT-I9295ZAABTU?pid=uk_premiere2013_Galaxy-Collection_middle_S4-Active-Pre-Reg_20130620

Quote (From Samsung UK website):

    Capture your underwater story instantly.

    Take your phone under the surface and capture a different world.

Another quote (Also from Samsung UK website):

    IP67 rating means complete protection from dust ingress, and temporary immersion in up to 1 metre of water for up to 30 minutes.

Image (on Samsung UK website):

http://www.samsung.com/uk/consumer-images/product/smartphones/2013/GT-I9295ZAABTU/features/GT-I9295ZAABTU-29-0.jpg

This is not an AT&T invention at all.

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[–]DraikoSamsung Galaxy S3, Stock, Sprint 9 points 28 days ago*

Guess what?

No class actions can be filed.

This one is going to be fuuuuuuuun.

Also, Samsung's own website states "The Galaxy S4 Active has an Ingress Protection rating of IP67. This means complete protection from dust ingress and temporary protection from immersion into water to a depth of 1 meter for up to 30 minutes."

IANAL but if these devices cannot be immersed in water with a depth of 1 meter or less for up to 30 minutes and all of the literature and advertising material surrounding the devices says they can, SAMSUNG AND AT&T falsely advertised the devices.

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[–]DeemSleep 6 points 28 days ago

Wait but isn't Samsung at fault as well because they included an aqua picture taking mode in the software that's meant to be used to take pictures underwater?

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[–]SuperFLEB 36 points 28 days ago

Well, if it's water resistant, that implies that it should do better than that at, y'know, resisting water. Hell, by that logic cornflakes are water resistant, as long as you dry them out fast enough and consider your criteria to be that they don't erupt into flames when exposed to water.

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[–]hidarez 44 points 28 days ago

right if if it were simply 'water resistant' why have an underwater camera mode? I call BS on Samsung.

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[–]sandely65Samsung Galaxy S3, 4.1.1 26 points 28 days ago

I agree. Samsung made a phone that was intended to be water resistant. The phone is (apparently) crap at resisting water. They have to be at partial fault here.

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[–]longshot2025Nexus 4,7 12 points 28 days ago

The "water resistant" line is such bullshit. My watch says it's only "water resistant", but I've taken it swimming for hours and it functions perfectly. While it's fine in general for Samsung to cover itself using that wording (to protect against the guy who takes it scuba diving), that does not excuse complete failure of the phone when submerged as done in an advertisement.

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[–]GoodTex 4 points 28 days ago

Nonetheless, Samsung intended it to be used under water, "Aqua Mode lets you take pictures under water." (Taken from Samsung's website) If the phone can't even handle a fish tank and he is not the only one having the problem, than this is still deceptive on Samsung's part. You cant just say your product will do anything, you have to actually deliver. I'm not saying that AT&T shouldn't shoulder some of the blame, but it is Samsung's product and they did say you could use it underwater.

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[–]RedRedditRabbit 3 points 28 days ago

Just watched the video for the Active on the ATT site. (It's called Active Highlights) and it shows someone swimming underwater in a pool taking video, and the caption under it says submersible up to 1 meter for up to 30 minutes.

http://i.imgur.com/0bRWQeL.jpg

That's not just a marketing fuck up.

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[–]iheartpornhub 112 points 28 days ago*

We already knew this a month ago.

Edward Baig from USA Today tested his review unit in a pool and it failed.

    Shortly after I took the phone for a dip (in not very deep water), the display went kaput — at least for several hours. It lit up just long enough to indicate that I had power, but I couldn't actually keep the display on and use it.

    Roughly a day later, the screen came alive again, but the phone was still exhibiting finicky behavior, presumably because of water damage. The touch-screen was messed up and the device acted as if headphones were plugged in when they weren't. If this were my actual phone, I'd return to the store for a replacement.

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[–][deleted] 28 points 28 days ago

/r/android was skeptical of his report because of the (intentional?) lack of details surrounding the incident.

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[–]johnbellXperiaZ (C6606) 196 points 28 days ago*

We sell the sony Xperia at TMobile and I am hesitant to even mention the water resistance.... Then the put giant posters in the store of it in water.

It seems to seal up tight and I've had 0 problems, but the fact they put a water indicator in every flap scares me. There is one in the Sim tray, headphone area, charging port, and in the micro SD slot.

The main thing is that the touchscreen does funny things when wet. Using it wet or underwater is almost impossible.

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[–]stinnnHTC One 94 points 28 days ago

It is water resistant in < three feet of water for up to 30 minutes.

Or so the fine print says. Regardless, I have no need to take videos or pictures under water so I would never buy it or the Active anyway.

Keep technology above ground IMO. Electricity and water never mix.

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[–]johnbellXperiaZ (C6606) 38 points 28 days ago

Except the touch screen and nav buttons go nuts once they are wet. Cam is basically unusable.

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[–]stinnnHTC One 114 points 28 days ago

They should have just marketed it as a "oh shit I was drunk and dropped my phone in the toilet but it's ok because it's waterproof!" kind of phone, instead of making it seem like you can take hours of videos/pictures of people flailing around underwater that only the person who took the photo in the first place will ever care to see.

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[–]agc93Xperia Z | 4.1.2 25 points 28 days ago

Exactly! I bought a Z and I figured the only good uses will be a) drunken toilet/puddle drops b) drunken pool incidents or c) rain. I ain't taking this thing diving, for gods sake!

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[–]D0pl 56 points 28 days ago

D) shower reddit?

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[–]iTiamoSamsung Galaxy SII 24 points 28 days ago

E) /r/showerbeer and Reddit

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[–]NothAUSGS3 CM10.1 | Nexus 7 37 points 28 days ago

Suddenly the Z gets thousands of new sales

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[–]EpikmunchSony Xperia Z , 4.2.2 4 points 28 days ago

pretty much what I do with my Z. I spend a lot more time in the shower doing nothing other than redditing now T_T

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[–]Naterdam 9 points 28 days ago

That only works if you close the flaps though. The headphone flaps may very well be open.

It's annoying that they didn't use tech that didn't need a flap in front of the headphone jack, I know there's some phones that has such technology.

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[–]Zap_12100Sony Xperia P, Sony JB 4.1.2 (Rooted) 8 points 28 days ago

The Xperia Z Ultra has a headphone jack that doesn't need covering, so I guess they're catching up now.

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[–]DaGetzHTC One 17 points 28 days ago

The number one reason for smart phone breakage is water damage. Modern smartphones are perfect for finally creating a water proof phone because of their limited buttons and ports.

This is a product that almost everybody wants and it should not be difficult. This is just samsung taking shortcuts rather than a issue with the concept.

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[–]stinnnHTC One 12 points 28 days ago

I can agree with that. Maybe I just wouldn't go out of my way to find a device with it's main selling point being "water resistant."

No one ever asks about the Xperia's 13 mega-pixel camera/great display/ect. They only ask about the fact that "it can be dropped in water, right?"

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[–]DaGetzHTC One 10 points 28 days ago

Yeah. I think what people want is their S4/One to be water proof. Again, should be easy. You don't need a usb port anymore. Wifi transfer and inductive charging work very well. While some people prefer having a phone that they can open the current trend is uni body designs to keep the phone skinnier. This works excellently for waterproofing. The only button on the phone is the lock/unlock button.

I think a lot of people just want a smartphone top of the line smart phone that they feel they can actually use. I don't think there is a big market for underwater videos but i do think there is a massive market for piece of mind

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[–]vertigo42OG Droid, CM7 11 points 28 days ago

Also T-mo employee. I've put the Xperia in water tons of times. Never see any water indicators change color. Its fine.

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[–]shigawire 18 points 28 days ago

From http://www.samsung.com/uk/consumer/mobile-devices/smartphones/android/GT-I9295ZAABTU :

 Freedom to live outside the boundaries
 • Be protected from dust and water damage†
 • Capture photos and video underwater
 • Use a range of great smart services
 • Enjoy powerful Quad Core performance

Then further down:

  "IP67 rating means complete protection from dust ingress, and temporary immersion in up to 1 metre of water for up to 30 minutes.†''

and then:

 Capture your underwater story instantly.

 Take your phone under the surface and capture a different world. With the Galaxy S4 Active, you can shoot and record underwater. New Aqua Mode allows you to capture your underwater adventures with optimised clarity. Instead of using the touchscreen, just push a volume key to snap an aquatic shot. The Galaxy S4 Active lets you dive in and capture all of your underwater moments with no hassle.

(edit: formatting)

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[–]03Titanium 40 points 28 days ago

Everyone with an S4 should take pictures underwater and break their phones then make a big shindig on the news and win a cool $3.50 from when you win a class action lawsuit.

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[–]MzScarlet03 9 points 28 days ago

Not gonna happen. Supreme Court has ruled Samsung and AT&T's arbitration clauses bar class actions and there are very few ways around it. The class actions you see now for phones are for phones that were released before the manufacturers added the arbitration clause to their terms and service. For the Samsung Galaxy S line, Samsung added the arbitration clause beginning with the S2.

Please call your representatives and tell them how much you disagree with the Supreme Court and tell them you want them to support legislation to overturn ATT vs Concepcion.

Also, if enough S4 customers sign up for arbitration, it could put pressure on Samsung to change their advertising or add disclaimers.

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[–]Admiral_Ackbar_11 58 points 28 days ago

Best buy's geek squad protection covers water damage. Just throwing that out there..

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[–]xReptarNexus 4, Stock rooted 13 points 28 days ago

Do you know if it's a one time replacement?

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[–]Admiral_Ackbar_11 24 points 28 days ago

Nope, unlimited claims and no deductible!

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[–]watwait 6 points 28 days ago

Covers accessories too, like earbuds and chargers.

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[–]Rakielis 47 points 28 days ago

Best Buy did something right?!!?!?! I DON'T KNOW WHAT TO BELIEVE ANYMORE

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[–]Zakkimatsu 17 points 28 days ago

bullshit. a lady told me and showed me on their charts that you get 2 with no deductible then you get kicked off.

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[–]bumpysig 5 points 28 days ago

On my previous device (Galaxy S Captivate) I had around six replacements through Geek Squad. From botched hacking to one that "somehow" ended up in three pieces. Worth it.

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[–]yeaitsathrowawayy 48 points 28 days ago

As a fellow AT&T sales rep, I've stopped pushing the Active. I've had three Actives come back in the last couple days from water damage, which in turn gets me fucked over in the end. Plus the customers are extremely upset with ME because I pushed it. Living in a small town, my reputation can't afford to be tarnished by a bullshit claim. Just like you said, Samsung shouldn't be getting away with this.

To anyone that's doubting OP's claims, I can completely corroborate what he says.

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[–]Nicd 32 points 28 days ago

Funny, I just checked how they're marketing it here in Finland. At verkkokauppa.com, they state the following:

    In addition the phone is IP67 certified so the water and sand of a beach are no problem. [...] The phone can withstand being a meter deep in water for half an hour. Underwater the volume button works as the shutter button so you can also take photos while diving.

If after all that talk the warranty didn't cover water damage, I'd raise hell.

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[–]leocooperGalaxy S2 (Chameleon 4.1.2) | Transformer Pad (Stock 4.2.1) 9 points 28 days ago*

The warranty has nothing to do with this here in Finland, because if they're advertising it as waterproof, Kuluttajavirasto (Competition and Consumer Authority) would be on their ass on the spot if they said they can't give you a new device. You would almost certainly get your money back or another phone.

EDIT: I just did some googling and found this: http://www.kuluttajavirasto.fi/fi-FI/arkisto/2013/?groupId=8e80efb7-7d00-4aa8-a422-b9b58f4f441b&announcementId=c4dff46d-d16c-40bf-a3f8-372b136275a2

It mentions that if the phone doesn't live up to the claims it is considered defective and that you can't exclude water damage from the warranty if it's a waterproof phone

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[–]JimmyLee123 4 points 28 days ago

That's relieving to know, I've been hesitant to try my Active underwater for fear of bricking it and not getting a refund.

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[–]leocooperGalaxy S2 (Chameleon 4.1.2) | Transformer Pad (Stock 4.2.1) 4 points 28 days ago

Depends on the country you live in, but that's the case here in Finland, and I would guess in most other countries since waterproofness is a major selling point. You should still look up your country's consumer protection laws before dipping it in water.

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[–]ObliteratedChipmunk 279 points 28 days ago

No plans to move to AT&T, or buy an S4 active. But if what you say is true, have an up vote so others can be aware of it.

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[–]SchmichGalaxy S, S2, S3 38 points 28 days ago*

And for Samsung to think it's not okay to only half-ass make a product. Surely they have enough money, time and brain-power to make this device properly water resistant.

After reading quite a few stories with this phone, it seems to be that the water resistance is there a flip of a coin. Sometimes yes, sometimes no. Sure it's a million times better than the normal S4 in this regard but it's not something you want to rely on to work.

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[–]DroogyParadeSamsung Galaxy Note 4.1.2 46 points 28 days ago

They probably rushed it to compete with Sony's Xperia Z.

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[–]MicShadowGalaxy S3 - CM10.1 Unofficial 29 points 28 days ago

Xperia Z was out long before the s4 active. Samsung was just doing what Samsung does, put a phone in every possible market

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[–]foreveraloneirl 7 points 28 days ago

I know the number of models is just insane and they seem to come up with a new one every hour. Here in Asia they have tons of useless variations of budget android phones.

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[–]dizzi800Galaxy Nexus, Paranoid Android 10 points 28 days ago

If it was branded as "Weather resistant" It would probably be fine.

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[–]Sabin10 9 points 28 days ago

Samsung phones have never been top of their class in build quality, why expect them to start now?

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[–]Potat4oNexus 4, CM10 10 points 27 days ago

You can see why people are miffed.

http://imgur.com/a/dlmbX

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[–]epik 66 points 28 days ago

None of the waterproof phones are actually 100% waterproof. Seen lots of problems with the Sony Xperia as well.

Shame because a truly waterproof phone would be great for everyone to move towards.

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[–]DangJuiceGoogle Nexus 4 45 points 28 days ago

Water resistant, not waterproof. There is a significant difference.

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[–]halodoze 35 points 28 days ago

this is honestly all that is needed. i think an accidental splash or drop in the toilet shouldn't wreck your phone, mate, and i also think anyone/everyone actually interested in underwater imaging would buy something separate for that.

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[–]TechnoL33T 5 points 28 days ago

My little brother showers with his hydro every day. He's done some shit to that phone, and even broken a button and it's still working well.

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[–]johnnyrd 28 points 28 days ago

Yeah you might wanna wear sandals when you shower....

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[–]Trololoumadbro 29 points 28 days ago

VISIBILITY

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[–]c0lin46and2 5 points 28 days ago

Do you have any good pics of your fish tank?

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[–]manueslapera 40 points 28 days ago

VISABILITYYYYY!!!

AARARRRGHHHGHGHGHGH!

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[–]RobertCopJr 11 points 28 days ago

What if you added Never Wet to it?

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[–]emagNexus 4 5 points 27 days ago

    Also the warranty DOES NOT, I REPEAT, DOES NOT COVER WATER!!!!

I was curious about this, so instead of just speculating, I did some searching. Lo and behold:

    This Limited Warranty does not cover: (a) defects or damage resulting from accident, misuse, abnormal use, abnormal conditions, improper storage, exposure to liquid, moisture, dampness, sand or dirt, neglect, or unusual physical, electrical or electromechanical stress;

source, page 237 (emphasis mine)

And apparently if you use your phone outside the US, you've voided your warranty already.

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[–]mruriah 33 points 28 days ago

This reminds me of a friend my dad once had. The guy was a contractor or something. Anyway, way back when, a truck company, I think it was Ford, has a commercial about how their trucks were so tough you could drop them from a crane so high and they'd still be fine.

This guy buys the 4wd model and the first thing he died is take it to his construction site and recreate the commercial, destroying his truck. He loads the pieces and hauls it back to the dealer, demanding a refund. Dealer refuses staying that in the commercial it was the 2wd model. The commercial didn't say which model it was. Guy got another truck AND his money back.

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[–]ktmfinxGalaxy Nexus (GSM) 37 points 28 days ago

    This guy buys the 4wd model and the first thing he died

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[–]nawoanor 20 points 28 days ago

It was a Ford.

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[–]mruriah 4 points 28 days ago

That typo makes me laugh, so it stays.

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[–]D14BL0LTE Galaxy Nexus: ParanoidAndroid 2.99.9, Nexus 7: Stock 4.2.1 6 points 27 days ago

This never happened. I refuse to believe that anybody stupid enough to go out and buy a truck based on a commercial that shows a scenario that would never fucking happen during normal use of the vehicle, recreate it, destroy their truck, and the manufacturer actually honors his stupidity by giving him a replacement, and his money back.

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[–]blorg 6 points 28 days ago

/r/thingsthattotallyhappened

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[–]omniuniMoto Droid 4 w/ 4.0 | Nexus 7 w/ 4.1 4 points 28 days ago

Interestingly enough, though it's not advertised as such, the Motorola phones have a hydrophobic coating on their circuit boards, and should have no problem at all in the shallow depths of a fish tank. When I went out on a river once, I put my Droid 4 in a ziploc bag to keep the water out. I accidentally instead zipped it up with water in the bag. I wasn't too happy when I opened the bag to take my phone out, and a couple of ounces of water poured out. Luckily, the phone was perfectly fine. I just shook out the keyboard and went right on taking pictures.

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[–][deleted] 28 days ago

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[–]ThEggNEXUS 4 4 points 28 days ago

I work at Best Buy Mobile, and let me tell you, when we saw the commercial we all flipped shit. You're absolutely right, but the ads just play it up way too much. It's like the S4, but with a little more water resistance.

I'm glad this was top of my front page, people need to realize that, just like any other spec of a phone, it all comes down to how you use it and how lucky/unlucky you are!

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[–]TechDude120708 4 points 28 days ago

I have an S4A and I have used it in the fish tank multiple times. The rubber seals on both the back and the USB door have worked the way they are supposed to. Are you sure the USB door was completely closed and the rubber seal was completely intact?

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[–]guntario 3 points 27 days ago

From Samsung's own website:

    Capture your underwater story instantly.

    Take your phone under the surface and capture a different world. With the Galaxy S4 Active, you can shoot and record underwater. New Aqua Mode allows you to capture your underwater adventures with optimised clarity. Instead of using the touchscreen, just push a volume key to snap an aquatic shot. The Galaxy S4 Active lets you dive in and capture all of your underwater moments with no hassle.

    IP67 rating means complete protection from dust ingress, and temporary immersion in up to 1 metre of water for up to 30 minutes.†

Strange what companies can get away with...

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[–]2strokerNote II 41 points 28 days ago*

Two things here that need to be cleared up because even OP has things wrong.
1: The phone is IP67 rated. It's water resistant. No where in any literature does it state it's waterproof. If the phone was water proof it would hold an IP68 rating. Even said, IP67 certification is very strict. If it states the phone can survive 30 minutes at 1.4psi of water pressure (1m), it can.
2: The rubber flappy door covering the USB does not provide any water resistance. It's a dust cover to keep dirt out of the tiny port so you can charge the phone without having to clean it out. The USB port itself is water sealed just like the headphone jack.
3: For water to be leaking out of the USB port as OP stated, it was damaged. Damaged how? Pressure on the port while plugged into the USB charging cable. For example, putting the phone on your bed while plugged in and sitting on it. It may show zero signs of damage, zero "looseness" in the port, and act completely normal, but you damaged the internal gasket by putting stress on it. 1.4psi of water pressure finds EVERY hole and crack. It will find leaks that you couldn't even see that were possible.

As an S4 Active owner that his phone gets wet DAILY (I'm on boats every day in and out of the water) I have zero issues with my device as long as you abide by the rules of the IP67 rating and do not harm or damage the sealing surfaces in any way. Seriously, my phone practically lives in water.

Samsung knows there will be failures, and they also know 100% of all water intrusion failures will be from user inflicted damage or from people exceeding the limitations of the unit. They will not do anything or change any of their advertisements because the phone can do and will do everything they advertise for the life of the unit. I guarantee you every S4 Active failure if investigated will be found to be a failure caused by damage. A simple 2ft drop to the floor that shows zero damage to the unit pretty much 100% compromise the seals and the unit will leak in water. It's not a durable device. It's not tougher than a standard S4. It's just water resistant. If anything it's actually more fragile than a standard S4 due to it's tighter tolerances.
sumber : http://www.reddit.com/r/Android/comments/1j8xsk/a_warning_to_all_galaxy_s4_active_users_upvote/

A WARNING to all GALAXY S4 ACTIVE USERS! Upvote for VISABILITY!

Source : http://www.reddit.com/r/Android/comments/1j8xsk/a_warning_to_all_galaxy_s4_active_users_upvote/

Throwaway for I work for AT&T and I could get fired if they found out I did all this.

I posted this on XDA as well so refer to this thread: http://forum.xda-developers.com/showthread.php?p=44055783#post44055783

This phone is not truly waterproof/resistant!!!!!

First off I want to start this off buy saying a few things. I work for AT&T so before anyone says its from improper usage remember I had to watch training videos on how to properly use it. Also, before anyone says well, you aren't really supposed to be using it in the water, you are wrong. The first thing we are trained on is how to properly close the back cover and how to show the customers Aqua mode to take pictures underwater. We actively use this as a main selling point, this is per Samsung.

Here is my story. I bought the Active on Thursday. The first thing I did with it was ensure the back was closed and made a video in my fish tank so I could show customers how it works underwater, and how good aqua mode is. That worked out perfectly except the video was a little dark, so I figured I would retake it.

In this time I had a customer swap out the phone they bought because it were defective, the bottom buttons stopped working on it. She was very vague when the water question came up but I thought nothing of it.

Now cue today. It was sunny outside so I thought it was the perfect time to reshoot the fish tank video. I ensured the back was secure, yes, including pressing down on the back where the AT&T logo is. I then submerged the phone in the tank while taking the video. Almost instantly the phone screen went black and said dock mode was enabled so I took the phone out of the water and everything went back to normal. I double checked the USB rubber to be sure. I just chalked it up to the phone doing crazy things in the water. I have read almost everywhere that the phone will say headphones are plugged in, etc. So I thought this was normal. I then put it back in and took a minute long video. Everything was fine. I even played back the video and it was fully working.

This is where everything went wrong. About 2 minutes later the phone started tweaking out, Google now opened on its own and the buttons were really sensitive. Then the buttons completely stopped working other than the power button and that's when I freaked out. I opened the battery cover and there it was, everything was soaked. but luckily none of the water damage indicators were colored. I then opened the USB door and it was like a fountain, so that's where the breach happened. The flimsy, rubber USB door. I did not tell a soul what happened and went back to work and swapped it for a regular Galaxy S4.

So please listen to my warning. There are way too many people getting this phone damaged, including me, a fully trained AT&T employee who took the proper precautions before doing anything.

Samsung should not be able to get away with calling this phone water resistant or water proof, and they should especially not include an Aqua Camera mode.

Also the warranty DOES NOT, I REPEAT, DOES NOT COVER WATER!!!!

I want Samsung to see this, we seriously can't have them get away with the advertising on this phone, there are way too many cases of this phone getting damaged with correct usage!

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